Welcome to China City Hotel! Here’s how we can assist you:
📞 Immediate Assistance
- Front Desk: Dial 0 from your room phone or call +254 717 955 555 (24/7)
- Emergency: Dial 999 (Kenya Emergency Services) or notify hotel security
❓ Frequently Asked Questions
🛎 Before Your Stay
Q: How do I modify/cancel my booking?
A: Contact reservations at reservations@cch.co.ke or manage online via your booking confirmation link.
Q: What’s included in my room rate?
A: WiFi, breakfast (unless stated otherwise), and access to hotel facilities.
🏨 During Your Stay
Q: How do I request room service or housekeeping?
A: Dial 7 from your room phone or use the China City Hotel App (if available).
Q: Is late check-out possible?
A: Subject to availability. Fees apply after 11:00 AM – inquire at reception.
💳 Payments & Billing
Q: Can I pay with mobile money (M-Pesa)?
A: Yes! Use Paybill XXXXXX (Account: Room Number + Your Name).
Q: I see an unexpected charge. What should I do?
A: Contact our billing team at accounts@cch.co.ke with your receipt.
📧 Contact Specialized Teams
| Department | Phone | Hours | |
|---|---|---|---|
| Reservations | reservations@cch.co.ke | +254 717 955 555 | 24/7 Hotline |
| Group Bookings | groups@cch.co.ke | +254 717 955 555 | 24/7 Hotline |
| Billing | accounts@cch.co.ke | +254 717 955 555 | 24/7 Hotline |
| Privacy Requests | inf@cch.co.ke | +254 717 955 555 | 24/7 Hotline |
📍 On-Site Help
- Lost & Found: Visit reception or email lostandfound@cch.co.ke
- Medical Assistance: First-aid kits available at reception. Nearest hospital: Nairobi Hospital, Kenyatta Hospital (1.2 km away).
📱 Digital Support
- Website Chat: Look for the 💬 icon on www.cch.co.ke
- Social Media: DM us on Facebook/Instagram (response within 2 hours).
Need something not listed here?
Email help@cch.co.ke – we’ll respond within 1 business day.
Thank you for choosing China City Hotel! 🌟